AI & Technical question
A customer says Sierra’s agent performs well in English but underperforms in German on complex service conversations. How would you isolate whether the problem comes from data coverage, prompting/orchestration, tool use, evaluation gaps, policy behavior, or localization quality? Once you have a hypothesis, how would you prioritize fixes with engineering and explain the plan and tradeoffs to the customer’s executives?
- Sierra
- AI & Technical
- Hard
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Chapters of the AI PM course that teach what this question tests.
- Chapter 1: Foundations: the model and the decisions it forces on you
- Chapter 8: Evals: define good and make the number defensible
- Chapter 6: Agents and agentic architecture