AI & Technical question
A major customer reports that Sierra’s agent resolves simple requests well but breaks down in complex, multi-step conversations that depend on business-process rules. How would you diagnose the failure modes, decide whether the root cause is in instructions, knowledge, tool use, workflow design, or escalation logic, and define the evaluation metrics you’d use to know the agent is actually improving?
- Sierra
- AI & Technical
- Hard
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Chapters of the AI PM course that teach what this question tests.
- Chapter 1: Foundations: the model and the decisions it forces on you
- Chapter 8: Evals: define good and make the number defensible
- Chapter 6: Agents and agentic architecture