AI & Technical question
An enterprise agent handling millions of support chats has a flat resolution rate, but escalations to human agents are up and customer trust signals are down. Walk me through how you'd diagnose whether the problem comes from model behavior, retrieval or knowledge quality, workflow or routing changes, backend integration failures, or policy changes; what data and evals you'd pull first; how you'd prioritize fixes; and what you'd ship in the next 2 weeks versus longer term.
- Sierra
- AI & Technical
- Hard
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Chapters of the AI PM course that teach what this question tests.
- Chapter 1: Foundations: the model and the decisions it forces on you
- Chapter 8: Evals: define good and make the number defensible
- Chapter 6: Agents and agentic architecture