AI & Technical question
A Fortune 500 prospect wants a German-language support agent across chat and email, but the CFO and COO are skeptical about accuracy, brand risk, and time to value. Walk me through how you would scope a 6- to 8-week pilot: which workflows you would include or exclude, what data and integrations you would require, what offline and live evals you would run to prove German quality and brand safety, what launch guardrails and fallback paths you would set, what success criteria you would commit to, and how you would design the pilot so a win expands naturally into a broader CX transformation.
- Decagon
- AI & Technical
- Hard
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Chapters of the AI PM course that teach what this question tests.
- Chapter 1: Foundations: the model and the decisions it forces on you
- Chapter 8: Evals: define good and make the number defensible
- Chapter 6: Agents and agentic architecture