AI & Technical question
An enterprise agent is live for a large customer, and containment is improving but CSAT is flat. How would you identify the highest-priority workflow failures? Specify the telemetry you would use, how you would separate model-quality issues from workflow or integration issues, and how you would direct Forward Deployed Engineers on the order of fixes.
- Decagon
- AI & Technical
- Hard
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More questions from Decagon
Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 1: Foundations: the model and the decisions it forces on you
- Chapter 8: Evals: define good and make the number defensible
- Chapter 6: Agents and agentic architecture