Strategy question

OpenAI wants to make AI tools more accessible to non-technical users. Which product or feature would you prioritize first, and why?

Practice this question out loud. An AI interviewer asks it, follows up like a real interviewer would, and scores your answer. Type or speak.

What this question tests

Prioritization judgment for a broad accessibility mission, requiring the candidate to pick and justify one concrete product bet.

Clarify the target: which non technical segment, such as small business owners, students, or general consumers.
Identify the current barrier: prompt writing itself is a skill barrier, since most non technical users do not know how to phrase requests well.
Propose prioritizing a template or task based interface over raw chat, such as guided workflows for common tasks instead of a blank prompt box.
Justify the choice: it removes the single biggest barrier, knowing what to ask, rather than adding more powerful but harder to use capability.
Define success: task completion rate for guided workflows versus raw chat among first time or low technical users.

Names the actual barrier, prompt literacy, rather than assuming the barrier is model capability or pricing.
Commits to one specific product direction instead of listing many ideas with no prioritization.
Uses task completion rate as a metric appropriate to measuring whether non technical users actually succeed.

Proposing lower pricing or marketing as the fix, missing that the core barrier is usability.
Naming many ideas without picking and justifying one, when the question asks for a single priority.

How would you validate that guided templates actually help versus just adding UI clutter?
Which non technical segment would you target first, and why?