Metrics question

The number of matches on Tinder are down. How do you identify the problem and rectify it?

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What this question tests

Tests metrics diagnosis for a core marketplace metric: isolating whether the drop in matches is a supply, demand, or algorithm problem.

How to approach it

  1. Define matches precisely: mutual right swipes, distinct from messages sent or dates arranged, to scope the metric correctly.
  2. Break potential causes into supply side, fewer active users or a gender ratio imbalance, and product side, an algorithm or UI change.
  3. Check for a recent change correlated with the drop, such as a matching algorithm update or a UI change to the swipe flow.
  4. Segment the data by geography, age, and gender to see if the decline is broad or concentrated in a specific segment.
  5. Once isolated, propose a targeted fix matched to the diagnosis rather than a generic re engagement campaign.
  6. Define the recovery metric: matches per active user per week, tracked by the affected segment.

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