Metrics question

You're the PM for Google Cloud storage. How would you measure success?

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What this question tests

Ability to define success metrics for an infrastructure product where reliability and cost matter as much as growth.

How to approach it

  1. Clarify Google Cloud Storage's value proposition: reliable, scalable, cost-effective storage for developers and enterprises.
  2. Define a growth metric: total storage under management and active projects using the service, reflecting adoption.
  3. Define a reliability metric: uptime and data durability, since any data loss is catastrophic for a storage product's trust.
  4. Define a cost-efficiency metric: cost per GB served to the customer relative to competitors, since storage is price-sensitive at scale.
  5. Define a developer experience metric: API latency and support ticket volume related to storage issues.
  6. Set a guardrail: churn rate among enterprise customers, since storage switching costs are high, so churn signals a serious problem.

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