Product design question

A Fortune 500 admin wants employees to use Glean agents with GitHub, ServiceNow, and Zendesk, but their security team will only approve launch if they can prevent data leakage, over-permissioning, and unsafe write actions. Design the minimum viable governance controls and the admin/end-user experience you would ship for v1, and explain what you would defer to keep adoption high.

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What this question tests

Tests scoping a minimum viable governance experience for high-risk enterprise agent connectors, balancing security approval against time to adoption.

How to approach it

  1. Name the three risks explicitly: data leakage across permission boundaries, agents having broader access than a user's underlying permissions, and unsafe write actions in GitHub, ServiceNow, or Zendesk.
  2. Design v1 admin controls: permission-aware retrieval that inherits source-system ACLs, a connector-level allowlist of read versus write scopes, and an approval step for any write action.
  3. Design v1 end-user experience: clear indication of which sources an answer drew from, and a visible approval prompt before an agent executes a write action like closing a ticket.
  4. Defer riskier or lower-frequency needs to a later release, for example field-level redaction or custom approval workflows per team, and say so explicitly to the security team.
  5. Get the security team's sign-off criteria upfront, then map v1 scope directly against that checklist so nothing decided later.
  6. Pilot with one connector, likely ServiceNow, before extending the same controls to GitHub and Zendesk.

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