Product design question
Design the end-to-end ChatGPT experience for users under 18. How would you segment users by age and risk level, what product changes would you make for each segment, and what tradeoffs would you make between usefulness, autonomy, parental involvement, and safety?
- OpenAI
- Product design
- Hard
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What this question tests
Product design for a high-stakes, age-segmented experience balancing usefulness against real safety risk across a wide developmental range.
How to approach it
- Segment by age and inferred risk rather than a single under-18 bucket, since a 17-year-old and a 13-year-old have very different needs and risks.
- For younger or higher-risk segments, apply stronger content restrictions, more conservative default settings, and parental visibility by default rather than opt-in.
- For older teens with lower inferred risk, allow more autonomy and fewer restrictions, closer to the adult experience, while still blocking clearly harmful content categories for everyone under 18.
- Design age inference to combine self-reported age with behavioral and contextual signals, since self-report alone is easy to falsify and cannot be the only gate.
- Set the guiding tradeoff explicitly: default toward more restriction and more parental involvement when signals are uncertain, and loosen only as confidence in the user's age and risk level increases.
What a strong answer includes
- Segments by age and risk rather than treating everyone under 18 identically, which is the central design challenge the question is testing for.
- Proposes a concrete mechanism for handling uncertain age signals, defaulting to more restriction until confidence increases, rather than picking one static policy for the whole group.
- Names parental involvement as a tunable dial tied to age and risk rather than an all-or-nothing feature.
- States the core tradeoff explicitly, usefulness and autonomy versus safety and parental involvement, and gives a clear default direction when evidence is ambiguous.
Common mistakes
- Designing one flat experience for all under-18 users, ignoring the large developmental gap between young teens and near-adults.
- Relying solely on self-reported age without any behavioral or contextual corroboration.
Likely follow-up questions
- How would you handle a user who is clearly under 18 but has lied about their age?
- What would you do if age-inference signals conflicted with what the user self-reported?
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Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop