Strategy question

Engagement from teen users is growing quickly, but a small share of conversations appears age-inappropriate. How would you decide among continuing growth plans, adding safeguards, or restricting capabilities for minors? What evidence would you need, and how would you weigh user trust, false positives, and long-term product risk?

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What this question tests

Strategic decision-making under a real, uncomfortable growth-versus-safety tradeoff, requiring specific evidence rather than a gut call.

How to approach it

  1. Gather evidence first: quantify the actual share of age-inappropriate conversations, segment by severity and by whether existing safeguards are failing to catch or simply not yet deployed for this behavior.
  2. Weigh continuing pure growth as unacceptable given confirmed real harm, regardless of the engagement upside, since user trust and legal exposure outweigh short-term growth metrics.
  3. Propose adding targeted safeguards first, specifically addressing the identified inappropriate-conversation patterns, rather than a blunt capability restriction that would degrade the experience for the vast majority of safe usage.
  4. Reserve broader capability restriction for minors only if targeted safeguards fail to bring the rate down after a defined testing period, treating it as an escalation, not the first move.
  5. Define success: a measurable reduction in the flagged inappropriate-conversation rate after safeguards launch, reviewed against a threshold before resuming any growth-focused feature work for this segment.

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