Estimation question

How do you decide how many cash registers you need for a new Walmart store?

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What this question tests

Operational estimation combining expected customer traffic, average transaction time, and target wait time.

How to approach it

  1. Estimate peak hour customer traffic for a typical store, for example 200 customers checking out during the busiest hour.
  2. Estimate average checkout time per customer, for example three minutes including scanning and payment.
  3. Calculate register throughput, each register can process 60 divided by 3 equals 20 customers an hour.
  4. Divide peak demand by per register throughput to estimate registers needed, 200 divided by 20 equals 10 registers, then add a buffer for target wait time and self checkout mix.
  5. Account for self checkout lanes reducing traditional register need, and state a final range combining both types.

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