AI & Technical question
How should OpenAI handle hallucinations in ChatGPT for high-stakes use cases like medical or legal questions?
- OpenAI
- AI & Technical
- Hard
Practice this question out loud. An AI interviewer asks it, follows up like a real interviewer would, and scores your answer. Type or speak.
Start a mock interview on this question · Mock interview from a job description
What this question tests
AI product judgment on managing model risk in domains where a wrong answer causes real harm.
How to approach it
- Segment by stakes: distinguish casual medical or legal curiosity questions from high-stakes ones like dosage or specific legal advice.
- Propose detection: a classifier that flags high-stakes queries in medical and legal domains before the model responds.
- Propose mitigation for flagged queries: stronger grounding via retrieval from vetted sources, explicit uncertainty language, and a prompt to consult a professional.
- Address measurement: track hallucination rate on these domains specifically using expert-graded evals, not general benchmarks.
- Confirm with the interviewer whether the focus is product design, model behavior, or both.
What a strong answer includes
- Treats high-stakes hallucination as a domain-specific problem, proposing targeted classifiers and retrieval grounding rather than a blanket disclaimer on every answer.
- Proposes concrete UX like inline citations to sources for medical or legal claims so users can verify rather than blindly trust.
- Names a candidate metric, like expert-reviewed accuracy rate on a sampled set of high-stakes medical queries, marked as an assumption for a target like 98 percent.
- Acknowledges the tradeoff: over-flagging drives users to less careful competitors, so friction must be proportional to actual risk.
Common mistakes
- Proposing a blanket disclaimer on all responses instead of targeted detection and grounding for actually risky queries.
- Ignoring that over-restricting responses pushes users toward competitors with no guardrails at all.
Likely follow-up questions
- How would you build the classifier that detects a high-stakes medical query?
- How would you measure whether your mitigation actually reduced real-world harm, not just hallucination rate?
More ai & technical questions
- How would you design an experiment to evaluate a generative AI feature when outputs are non-deterministic?OpenAI · AI & Technical · Hard
- You’re given a new model that improves accuracy by 20% but doubles latency. Would you ship it? Walk me through your decision.OpenAI · AI & Technical · Hard
- In what situations would you explicitly avoid using RAG and choose prompting or fine-tuning instead?OpenAI · AI & Technical · Hard
- How would you design guardrails for OpenAI's Operator (browser agent) to prevent harmful actions?OpenAI · AI & Technical · Hard
- Before launching a new Codex capability that can write code or trigger deployments, what evaluation plan and launch gates would you require to validate permission boundaries, prompt-injection resistance, stale authorization handling, secret protection, partner-dependency failure modes, and audit completeness?OpenAI · AI & Technical · Hard
- Suppose you are scoping a first product for in-house legal teams to review contracts with AI assistance. What requirements would you lock first around target use case, acceptable error rates, human-review steps, citations/provenance, and data handling, and what would have to be true before you let customers use it on real matters?OpenAI · AI & Technical · Hard
More questions from OpenAI
Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 1: Foundations: the model and the decisions it forces on you
- Chapter 8: Evals: define good and make the number defensible
- Chapter 6: Agents and agentic architecture