Product design question

How would you improve the trust and safety experience for sellers on eBay?

Practice this question out loud. An AI interviewer asks it, follows up like a real interviewer would, and scores your answer. Type or speak.

What this question tests

Product improvement focused on a specific stakeholder, sellers, identifying their trust concerns and proposing a targeted fix.

Define the specific seller pain point, such as unfair buyer return claims or account suspension without clear explanation.
Prioritize the highest impact issue, likely dispute resolution transparency, since it affects seller trust and retention most directly.
Propose a concrete feature, like a transparent case timeline showing evidence and decision reasoning for return or fraud disputes.
Explain how this reduces seller churn and support escalations.
Define a success metric, such as reduction in seller initiated disputes or improved seller satisfaction scores.

Focuses on sellers specifically, not buyers, since the question asks for seller trust and safety.
Names a concrete pain point, like opaque dispute resolution, rather than a vague improve trust statement.
Ties the fix to a measurable outcome like reduced seller churn or faster dispute resolution time.

Chapters of the AI PM course that teach what this question tests.