Metrics question

How would you set goals for bikers using Google Maps?

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What this question tests

Metric design for a specific user segment within an existing product, connecting user goals to measurable outcomes.

How to approach it

  1. Define who a biker user is within Google Maps and what they need beyond driving directions, like elevation and bike lane safety.
  2. State the north star for this segment, for example successful, safe biking trips completed using the app.
  3. Build a metric tree: trip starts, route completion rate, rerouting frequency, and post trip satisfaction.
  4. Add guardrail metrics, such as reported safety incidents or complaints about inaccurate bike lane data.
  5. Prioritize the top one or two metrics the team should actually be held accountable for.

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