Strategy question

OpenAI is seeing demand from law firms for workflow-specific products, while legal-tech partners want to own the application layer and model quality is still uneven across tasks. How would you decide which legal workflows OpenAI should build directly, which should be enabled via APIs/platform, and which should be left to ecosystem partners? What evidence and decision criteria would you use?

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What this question tests

Platform strategy for deciding build versus enable versus partner across a fragmented vertical with mixed model reliability.

How to approach it

  1. Segment legal workflows by two axes: how much they require deep vertical domain expertise, and how reliable current model quality is for that specific task.
  2. Build directly only where model quality is already strong and the workflow is foundational enough to matter across most legal teams, like contract summarization or clause extraction.
  3. Enable via API and platform where quality is promising but workflows are too varied for one product to fit all firms, letting partners customize on top of a solid foundation.
  4. Leave to ecosystem partners where deep vertical workflow expertise, like litigation strategy specific to a practice area, matters more than the underlying model, and partners already have that domain trust.
  5. Gather evidence through direct interviews with law firms and legal-tech partners on where model output is already trusted versus where human expertise remains essential, and revisit the split as model quality improves over time.

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