Metrics question

Set goals for Instagram shops.

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What this question tests

Tests metric-tree design for a commerce feature balancing buyer conversion, seller adoption, and platform revenue.

How to approach it

  1. Clarify the goal: buyer transactions, seller adoption, or both, and confirm with the interviewer.
  2. Choose a north star: completed purchases through Shops, since that reflects real commerce value.
  3. Build the funnel: storefront views to product clicks to checkout starts to completed purchases.
  4. Add a seller-side metric: active sellers with at least one listing and completed sale.
  5. Add a guardrail: return or dispute rate, since a bad experience erodes trust in Shops broadly.
  6. Segment goals by category, like fashion versus home goods, since conversion benchmarks differ.

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