Strategy question

Should paytm introduce a Search option on its app?

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What this question tests

Strategic decision-making: weighing whether a new feature is worth building given user need and business priorities.

How to approach it

  1. Clarify what users currently do without search: browse categories or use external search engines to find Paytm services.
  2. Identify likely use cases for in-app search, like finding a specific bill payer, merchant, or transaction quickly.
  3. Weigh the cost: engineering effort to build good search versus the size of the problem it solves.
  4. Consider alternatives, like improving existing navigation or categorization before building full search.
  5. Make a recommendation, such as launching a scoped search (bills and merchants only) as an MVP, with a metric to validate it.

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