Metrics question

To view reviews on Glassdoor, you need to contribute your own review first. How would you optimize that funnel?

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What this question tests

Funnel optimization thinking, addressing a contribution gate that trades off content quality against user acquisition.

How to approach it

  1. Clarify the goal, more reviews collected, or more users retained despite the gate, since these can conflict.
  2. Map the funnel, user searches for a company, hits the paywall-like gate, decides whether to write a review, then unlocks access.
  3. Identify the drop-off point, likely at the moment users realize they must write a review before reading any.
  4. Consider softer alternatives, showing a small preview or letting users view limited reviews with a stronger prompt to contribute after.
  5. Test a graduated model, e.g. free access to a few reviews, then a gate after that, to reduce first-visit abandonment.
  6. Define success metrics, review submission rate and overall reviews-viewed volume, balanced against site-wide bounce rate.

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