Metrics question
Twitter - DAU dropped from 70% to 60%. Why?
- Monday.com
- Metrics
- Medium
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What this question tests
Root-cause investigation for a DAU-MAU stickiness ratio drop, requiring clarification of the metric and structured diagnosis.
How to approach it
- Clarify the metric: this looks like a stickiness ratio dropping from 70 to 60 percent, meaning DAU fell, MAU grew, or both, and confirm this interpretation.
- Check which side moved: if MAU grew while DAU stayed flat, the drop reflects an influx of less-engaged users, not existing users disengaging.
- If DAU itself fell, segment by user cohort and platform to localize where daily engagement dropped.
- Check for a recent product change: a feed algorithm update, a controversial policy change, or a technical issue affecting daily usability.
- Check for external factors: a major news cycle previously driving daily visits that has since quieted, since this product's usage is tied to real-time events.
- Propose next steps based on the diagnosed driver, such as investigating retention among a recent influx of new users.
What a strong answer includes
- Correctly interprets the stat as a stickiness ratio and considers both possible directions of change before concluding disengagement.
- Names the product's specific behavioral pattern, event-driven daily spikes, as a plausible external explanation many candidates would miss.
- Segments by user cohort to distinguish an engagement regression from a dilution effect from new user growth.
- Proposes distinct next steps depending on which underlying cause is confirmed.
Common mistakes
- Assuming DAU necessarily fell without checking whether MAU simply grew instead.
- Not considering the product's real-time, news-driven usage pattern as a possible external cause.
- Jumping to a product change as the cause without segmenting or checking timing correlation first.
Likely follow-up questions
- How would you determine whether this is a dilution effect from new user growth?
- What would you do if this coincided with a major news event ending?
- How would you weigh a genuine engagement problem against a metric definition issue?
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More questions from Monday.com
Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 9: Prove it paid off: outcomes, economics, and pricing
- Chapter 2: Data fluency: SQL, logs, and reading the truth yourself
- Chapter 14: Get the job: the AI PM interview loop