Metrics question

Twitter - DAU dropped from 70% to 60%. Why?

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What this question tests

Root-cause investigation for a DAU-MAU stickiness ratio drop, requiring clarification of the metric and structured diagnosis.

How to approach it

  1. Clarify the metric: this looks like a stickiness ratio dropping from 70 to 60 percent, meaning DAU fell, MAU grew, or both, and confirm this interpretation.
  2. Check which side moved: if MAU grew while DAU stayed flat, the drop reflects an influx of less-engaged users, not existing users disengaging.
  3. If DAU itself fell, segment by user cohort and platform to localize where daily engagement dropped.
  4. Check for a recent product change: a feed algorithm update, a controversial policy change, or a technical issue affecting daily usability.
  5. Check for external factors: a major news cycle previously driving daily visits that has since quieted, since this product's usage is tied to real-time events.
  6. Propose next steps based on the diagnosed driver, such as investigating retention among a recent influx of new users.

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