Estimation question

What is the Lifetime Value of an uber user?

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What this question tests

Estimation combined with business model understanding: can you build an LTV estimate from realistic ride frequency, spend, and margin assumptions.

How to approach it

  1. Define LTV as total profit Uber earns from a user over their active lifetime on the platform, not just revenue.
  2. Estimate ride frequency, assume an average user takes 4 rides per month.
  3. Estimate average fare, assume 15 dollars, and Uber's take rate, assume 20 percent, giving 3 dollars profit per ride before costs.
  4. Estimate active lifetime, assume 3 years average before churn or switching apps.
  5. Multiply: 4 rides times 12 months times 3 years times 3 dollars equals roughly 432 dollars lifetime value.
  6. State this is a rough estimate and note the biggest sensitivity is churn rate and ride frequency, which vary a lot by city.

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