Metrics question

You are a product manager on the new product experiences team (e.g. LGBT couples adopting a child, career advice for children of color, etc). How will you set goals for the product?

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What this question tests

Tests sensitivity in setting metrics for identity-based communities, avoiding metrics that could expose vulnerable users.

How to approach it

  1. Clarify the team's actual charter, e.g. LGBT couples adopting a child, with the interviewer.
  2. Identify the core goal: helping this group find relevant resources and community safely, not maximizing raw engagement.
  3. Choose the north star carefully: completed connections to a support group or resource, over time spent.
  4. Add a guardrail metric: reports of harassment or unwanted exposure, given real safety risk for this audience.
  5. Ensure metrics can be measured without compromising privacy, using aggregate, opt-in signals only.
  6. Set a more frequent review cadence for guardrails, given the sensitivity.

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