Metrics question

You are working as PM of a social media app. You noticed that DAU of the app fell by 50%. How would you figure out what might have happned?

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What this question tests

Root cause diagnosis under a sudden, large metric drop, distinguishing measurement issues from real user behavior change.

How to approach it

  1. First rule out a measurement or tracking bug, since a 50 percent drop is often instrumentation error, not real behavior.
  2. Check the timing: sudden versus gradual, since sudden drops point to a technical or tracking cause.
  3. Segment the drop: uniform across iOS, Android, and web, or concentrated on one, pointing to a platform specific bug.
  4. Check for external causes: an app store outage, a third party login dependency down, or a competitor launch.
  5. Check for internal causes: a recent release, an A/B test gone wrong, or a notification policy change.
  6. Once the cause is isolated, define the fix and a recovery metric, like DAU returning to baseline within a set number of days.

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