Product design question
You have 4 weeks with a strategic customer in a new professional-services vertical to identify one workflow for an AI-agent pilot. How would you run discovery, score candidate workflows, and decide whether to solve the problem by configuring Harvey’s existing capabilities, building a reusable extension, or not pursuing a bespoke solution at all?
- Harvey
- Product design
- Hard
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What this question tests
Tests running fast, structured discovery to pick one workflow for a pilot and deciding the build-versus-configure-versus-decline path under a tight timeline.
How to approach it
- In week one, interview the customer's stakeholders across roles to surface candidate workflows, not just the loudest executive sponsor's pick.
- Score each candidate workflow on business value, data availability, and technical fit with Harvey's existing capabilities, discarding any needing data that does not exist yet.
- In week two, validate the top two or three candidates with a technical feasibility check against existing capabilities, ruling out workflows needing a ground-up build.
- In week three, decide the build path: configure existing capabilities if the workflow fits closely, build a small reusable extension if it is close but missing one piece.
- Decline a bespoke solution if the workflow requires a fundamentally new capability with low reuse potential elsewhere, and say so directly rather than overcommitting.
- In week four, scope the chosen workflow's pilot plan and success criteria, and communicate the discovery-based decision, including the declined options, transparently to the customer.
What a strong answer includes
- Runs discovery across multiple roles, not just the sponsor, to avoid picking a workflow based on one person's framing.
- Uses a real feasibility check to rule out workflows needing a ground-up build within a 4-week window.
- Is willing to decline a bespoke solution outright when reuse potential is low, rather than overcommitting to hit the deadline.
Common mistakes
- Picking the workflow the executive sponsor wants without validating feasibility.
- Committing to build something bespoke just to have a deliverable within 4 weeks.
Likely follow-up questions
- How would you handle it if the customer disagrees with your recommendation to decline?
- What would you do if two candidate workflows scored nearly identically?
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More questions from Harvey
Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovering and Sizing AI Opportunities
- Chapter 7: Designing AI UX and Oversight
- Chapter 14: Interviewing for AI PM Roles