Metrics question

You're the PM for Instagram Shopping. What 3-5 metrics would you want to track?

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What this question tests

Ability to define metrics for a commerce feature layered onto a social platform, covering discovery, conversion, and trust.

How to approach it

  1. Identify the funnel stages specific to shopping: product discovery within posts, product-detail engagement, and checkout completion.
  2. Pick a discovery metric: percent of shoppable posts that get a product-tag tap, reflecting whether the format is surfacing interest.
  3. Pick a conversion metric: checkout completion rate from tap-to-purchase, reflecting real commercial value, not just browsing.
  4. Pick a trust/quality metric: return or dispute rate on Instagram Shopping purchases, since trust in a new commerce surface is fragile early on.
  5. Add a supply-side metric: number of active sellers listing shoppable products, since growth caps out without enough merchant supply.

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