Product design question

Create a solution that improves the communication between PMs and their customers.

Practice this question out loud. An AI interviewer asks it, follows up like a real interviewer would, and scores your answer. Type or speak.

What this question tests

Product sense: can you find a real communication gap between PMs and customers and design a targeted fix instead of a generic feedback tool.

Narrow the scope: pick a customer segment, for example enterprise customers of a B2B product, since PM to customer communication differs by segment.
Identify the specific breakdown, such as customers not knowing why a requested feature was deprioritized.
List two or three pain points ranked by frequency and business impact.
Propose a solution, for example a public roadmap with status and rationale per item, plus a lightweight feedback loop back to PMs.
Define a success metric, such as percent of roadmap items with a stated rationale or drop in support tickets asking for status.
State what you would confirm with the interviewer, such as whether this is B2B or B2C.

Grounds the fix in a concrete workflow, like a changelog with reasoning fields PMs must fill before shipping.
Balances two sided needs: customers want transparency, PMs want to avoid overcommitting on unshipped ideas.
Picks a measurable proxy for trust, such as survey score on feeling heard, not just usage of the tool.

Designing a generic feedback form without addressing why current channels fail.
Ignoring the cost to PMs of maintaining more communication surface area.
No success metric, or one that measures usage instead of the underlying trust problem.

Chapters of the AI PM course that teach what this question tests.