Product design question
Design a door for the visually impaired.
- Microsoft
- Product design
- Medium
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What this question tests
Inclusive design thinking, checking you can design for a real accessibility need with concrete, non-visual interaction patterns.
How to approach it
- Clarify scope, whether this is a home, public building, or commercial door, since context changes requirements around security and traffic volume.
- List pain points for visually impaired users: locating the door and handle without visual cues, uncertainty about what's on the other side, and difficulty operating unfamiliar mechanisms.
- Consider both passive and active wayfinding: audio or haptic cues to locate the door, and tactile or braille indicators on the handle or frame.
- Propose the design: a door with a distinct tactile floor or frame indicator for location, an audio cue confirming door state, open or closed, and a simple, consistent handle mechanism.
- Prioritize consistent, predictable interaction patterns over novel mechanisms, since consistency across contexts reduces cognitive load for visually impaired users.
- Define success as usability testing outcomes with visually impaired users specifically, confirming that testing with the actual target population is in scope.
What a strong answer includes
- Designs for both wayfinding, locating the door, and operation, using it safely, as two distinct problems rather than treating accessibility as one generic feature.
- Proposes concrete, testable mechanisms, tactile floor indicators and audio state confirmation, rather than vague 'make it more accessible' language.
- Prioritizes consistency with existing accessible design conventions over inventing a novel mechanism, since familiarity reduces cognitive load.
- Insists on usability testing directly with visually impaired users as part of the process, not just internal assumptions about their needs.
Common mistakes
- Designing only visual improvements like high-contrast color, which doesn't address the core need for a visually impaired user.
- Not distinguishing the wayfinding problem from the operation problem.
- Skipping direct usability testing with the actual target population.
Likely follow-up questions
- How would you test this design with visually impaired users before wide deployment?
- How would this design need to change for a busy public building versus a private home?
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Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop