Product design question

How would you design a car sharing platform like Uber for disabled people?

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What this question tests

Product sense for an underserved user segment with specific accessibility needs, not a generic ride hailing redesign.

How to approach it

  1. Clarify the disability types in scope, for example wheelchair and visually impaired riders, and state you will focus on wheelchair accessibility.
  2. Identify current pain points, too few wheelchair accessible vehicles, long wait times, and drivers unequipped to assist.
  3. Propose a dedicated accessible fleet or partnership, with driver training and a clear ETA for accessible requests.
  4. Address trust, letting riders specify needs in advance so drivers arrive prepared.
  5. Define success, accessible request fulfillment rate and the wait time gap versus standard rides.

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