Product design question

Design a product (digital or physical) to introduce a reward mechanism for cyclists (could be extrinsic or intrinsic).

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What this question tests

Open-ended product design skill, checking you can define a specific behavior change goal before jumping to a reward mechanism.

How to approach it

  1. Clarify the goal behind the reward, whether it's increasing cycling frequency, safety, or a specific outcome like commuting instead of driving.
  2. Identify the target segment, for example occasional or fair-weather cyclists who need a nudge versus committed cyclists who already ride regularly.
  3. List pain points or motivational gaps: inconsistent motivation, no visibility into personal progress, and no social or tangible payoff for choosing to bike.
  4. Propose the design: an app or device-based tracker awarding points for rides, redeemable for real-world perks like discounts, paired with a visible progress or streak mechanic.
  5. Prioritize intrinsic motivation elements, like streaks and personal milestones, alongside extrinsic rewards, since research suggests both together sustain habits better than either alone.
  6. Define success as sustained ride frequency over months, not just initial signups, and confirm whether this is a standalone product or integrated into an existing platform.

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