Product design question

Design a product for teenagers to have more empathy.

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What this question tests

Ability to design for a soft, hard-to-measure outcome (empathy) with a concrete mechanism and metric proxy.

How to approach it

  1. Define the user: teenagers navigating social conflict and identity formation, where low empathy shows up as bullying or dismissiveness online and offline.
  2. Identify a concrete mechanism: perspective-taking exercises embedded in a social or messaging context teens already use.
  3. Prioritize one mechanism, like a 'see it from their side' prompt shown before sending a harsh message, over a broad curriculum app.
  4. Design lightweight, non-preachy interactions, since teens disengage from anything that feels like a lecture.
  5. Define a measurable proxy for empathy: reduction in flagged harsh messages sent, or increased use of supportive reactions/comments.
  6. Pilot with schools or youth organizations to validate tone and effectiveness before a broad launch.

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