Product design question

Design a product to buy flight tickets.

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What this question tests

Fundamentals of product design for a well-understood transactional category, testing whether the candidate can differentiate rather than describe existing booking sites.

How to approach it

  1. Pick a specific gap in existing flight-booking products, like price-sensitive travelers frustrated by fragmented, changing fares.
  2. Define the core job: find and book the right flight with confidence, minimizing fear of a better deal appearing later.
  3. Propose a differentiated feature: price-prediction and fare-lock on the booking flow, addressing the 'will this get cheaper if I wait' pain point.
  4. Address trust: transparent total pricing with fees included upfront, differentiating from sites with hidden fees.
  5. Define success as booking conversion rate, and post-purchase price-regret rate, via cancellations or complaints, as a guardrail.

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