Product design question
Design a product to streamline the onboarding process for new employees.
- Monday.com
- Product design
- Easy
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What this question tests
Basic product design for an internal, B2B workflow tool, requiring clarity on the multiple stakeholders involved beyond just the new hire.
How to approach it
- Identify all stakeholders: the new employee, their manager, HR, and IT, since onboarding touches all of them, not just the new hire's experience.
- List pain points: new hires face scattered information across systems, managers forget key setup tasks, and HR and IT can't easily track completion status.
- Prioritize a single source of truth over adding more communication channels, since fragmentation is the core problem.
- Propose a structured onboarding workflow: a role based checklist auto assigned to the new hire, manager, and IT, with automatic reminders and a shared progress dashboard.
- Include a feedback loop, like a short check in survey at day 7 and day 30, to catch gaps the checklist missed.
- Define success as time to full productivity, measured by task completion or manager reported ramp time, and new hire satisfaction with onboarding.
What a strong answer includes
- Identifies all four stakeholders explicitly rather than designing only for the new hire's experience.
- Proposes a concrete mechanism, a role based auto assigned checklist with a shared dashboard, rather than vague better communication.
- Gives an illustrative number, for example assuming this reduces new hire ramp time by 20 percent.
- Adds a feedback loop at specific milestones, showing awareness that onboarding gaps often surface after the first week.
Common mistakes
- Designing only for the new employee and ignoring the manager, HR, and IT stakeholders who also have onboarding tasks.
- Proposing another communication channel or app without addressing the underlying fragmentation across systems.
Likely follow-up questions
- How would you customize the checklist for different roles or departments?
- How would you measure onboarding quality beyond just task completion?
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Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop