Product design question
Design an online psychology support platform.
- One Medical
- Product design
- Hard
Practice this question out loud. An AI interviewer asks it, follows up like a real interviewer would, and scores your answer. Type or speak.
Start a mock interview on this question · Mock interview from a job description
What this question tests
Whether the candidate can design a sensitive healthcare product with trust, safety, and clinical quality as the primary constraints, not just UX polish.
How to approach it
- Define the user: people seeking accessible mental health support, segmented by need severity, since crisis-level users require very different handling than those seeking general support.
- Name pain points: cost and long wait times for traditional therapy, stigma around seeking help, and difficulty finding a therapist who's the right fit.
- Prioritize safety first: a clear triage flow that routes crisis-level users to emergency resources immediately, before any matching or scheduling flow.
- Propose a core solution: a matching flow based on need and preference (specialty, language, availability) connecting users to licensed therapists, with asynchronous messaging as a lower-cost entry option.
- Define success as time to first session booked, session completion and retention rate over 90 days, and a critical guardrail on safe handling of crisis situations.
What a strong answer includes
- Puts crisis triage and safety routing ahead of matching and monetization, reflecting the real stakes of this category.
- Proposes asynchronous messaging as a lower-cost, lower-barrier entry point, addressing the cost and access pain points directly.
- Defines success with 90-day retention, not just first booking, since sustained engagement matters more in mental health support.
Common mistakes
- Designing this like a generic marketplace without a dedicated safety and crisis-handling flow.
- Measuring success only by session bookings without tracking longer-term retention or outcomes.
Likely follow-up questions
- How would you handle liability and licensing requirements across different states or countries?
- What would you do if a user shows signs of crisis mid-conversation with a therapist?
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More questions from One Medical
Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop