Strategy question

For a food delivery app, what goals would you set for the next 6 months?

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What this question tests

Ability to set a coherent set of strategic goals for a defined time horizon, balancing growth, unit economics, and retention.

How to approach it

  1. Clarify the app's current stage, assuming an established player improving profitability and retention rather than pure growth in the near term.
  2. Assess the market: food delivery is mature and competitive with thin margins, so goals should focus on efficiency and loyalty, not just order volume.
  3. Set a primary goal: improve contribution margin per order by reducing delivery cost and increasing average order value.
  4. Set a secondary goal: improve retention among existing users with reliable delivery times and loyalty perks, cheaper than acquiring new users.
  5. List options: batch deliveries to cut cost per order, or a subscription plan with free delivery to lock in frequent users.
  6. Recommend prioritizing the subscription and loyalty lever first, since it directly improves retention and predictable revenue within 6 months.

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