Metrics question

Given a situation where you are a PM for a TravelTech company, what is one metric that you would build for the product leadership team?

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What this question tests

Tests focus and prioritization in metrics work: can you pick a single, high-leverage metric for leadership rather than hedging with a long list.

How to approach it

  1. Clarify the product area within TravelTech: assume a booking platform (flights, hotels, or packages), since the right metric depends on where in the funnel the company is focused.
  2. Consider what leadership actually needs: a metric that signals overall business health at a glance, not a granular operational metric better suited to a team-level dashboard.
  3. Propose completed-booking conversion rate (searches or sessions that result in a paid booking) as the single metric, since it captures funnel health, pricing competitiveness, and product friction in one number.
  4. Justify why this beats alternatives: raw traffic or sign-ups do not reflect revenue-generating outcomes, while booking conversion ties directly to both user experience and business results.
  5. Note what it would be paired with as a guardrail, such as customer satisfaction or cancellation rate, so leadership does not over-optimize conversion at the expense of trip quality.
  6. State how it would be tracked: weekly trend by channel (direct, OTA-referred) and by trip type, so leadership can see where the trend is coming from.

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