Strategy question

Google gets the opportunity to place ads in in-flight entertainment (seat-back and personal device). Should it proceed, or not?

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What this question tests

Strategic go or no go reasoning, weighing new revenue against user experience and brand risk in a captive audience setting.

How to approach it

  1. Clarify the ad format: seat back screens versus personal device ads shown during a flight, since captive attention raises different concerns than typical browsing.
  2. Assess the upside: in flight entertainment ads reach a captive, low distraction audience, a premium inventory type advertisers would pay well for.
  3. Assess the downside: passengers can't skip ads easily, and airline partners worry about degrading the premium feel of the flight experience.
  4. Weigh the trade off: incremental ad revenue against airline partner relationships and passenger satisfaction scores.
  5. Recommend proceeding cautiously, starting with a pilot on a few routes, capped ad load, and airline opt in rather than a full rollout.
  6. Define success as ad revenue per flight and passenger satisfaction scores staying flat or improving versus a no ad control group.

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