Product design question

How do you improve Slack?

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What this question tests

Tests basic product sense for a mature B2B collaboration tool, picking a specific workplace friction point over generic feature suggestions.

How to approach it

  1. Clarify scope: default to the core messaging and channel experience for existing team users, not the App Directory or enterprise admin tools.
  2. Segment users: heavy daily users managing many channels, and lighter users who only check a few specific channels.
  3. Pick one pain point: important decisions or action items made in a fast-moving channel conversation get buried and lost as the channel scrolls on.
  4. Propose a lightweight decision or action-item tag applicable to any message, surfaced in a dedicated per-channel summary view.
  5. Address the trade-off: this must be low-friction to apply, one click, or users won't bother, given Slack's fast, informal communication culture.
  6. Define success: reduction in can-someone-remind-me follow-up messages, and adoption rate of the tagging feature in active channels.

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