Metrics question

How do you know there are enough drivers for the number of deliveries at any given time and area?

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What this question tests

Tests marketplace supply-demand balancing metrics for a real-time logistics platform.

How to approach it

  1. Frame this as a liquidity question, drivers versus delivery requests, sliced by time and geography.
  2. Set the core metric as driver utilization rate, active delivery time over online time, tracked by zone and hour.
  3. Add unfulfilled or expired delivery request rate and average time-to-match as complementary metrics.
  4. Use zone- and 15-30 minute-level granularity, since city-wide averages hide local imbalance.
  5. Trigger surge pricing or driver incentives when time-to-match or unfulfilled-request rate crosses a threshold in a zone.

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