Product design question

How do you solve the traffic problem in Seattle?

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What this question tests

Broad civic product design under an ambiguous prompt: can the candidate scope the problem and connect it back to a company's realistic role.

How to approach it

  1. Clarify scope with the interviewer: is this a general civic policy answer or specifically what Microsoft, as a Seattle-area employer, could build or fund.
  2. Identify the users: commuters, many of them Microsoft and tech employees, dealing with congestion on routes like SR-520 and I-405.
  3. Name root causes: heavy single-occupancy commuting tied to fixed office hours, and limited transit coverage to suburban tech campuses.
  4. Propose solutions within Microsoft's realistic influence: expanded flexible and remote work policies, subsidized transit or vanpool programs, and data sharing with city planners on commute patterns.
  5. Prioritize flexible work policy first since it is the lowest cost, fastest lever Microsoft directly controls.
  6. Define success as reduction in peak-hour single-occupancy trips among employees and average commute time.

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