Product design question
How will you increase the number of users on TikTok?
- Product design
- Easy
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What this question tests
Tests product improvement thinking for a growth stage social app: identifying a specific lever to expand the user base beyond its core demographic.
How to approach it
- Identify TikTok's current core demographic, skewing younger, and the growth opportunity in older or more international demographics.
- Identify the barrier for underrepresented segments, such as older users finding the content style unfamiliar or feeling out of place.
- Propose a targeted feature, like content categories or a discovery mode tailored to interests common among older or new users, for example cooking or DIY.
- Address international growth as another lever, localized content and creator incentives in underpenetrated markets.
- Define success: net new users from the targeted segment and their 30 day retention versus the existing core base.
- State the assumption about which growth lever, demographic expansion or geographic expansion, you are prioritizing.
What a strong answer includes
- Picks one specific lever, expanding into an underrepresented demographic like users over 35, rather than a vague statement about growing everywhere.
- Proposes a concrete onboarding change, an interest based discovery mode surfacing content like cooking or home improvement that resonates with the target segment.
- Addresses creator incentives as a supply side lever, since content relevant to the new segment needs creators making it in the first place.
- Sets a measurable goal, for example a stated increase in net new users and 30 day retention within the targeted demographic.
Common mistakes
- Proposing generic growth tactics like more advertising without identifying a specific underrepresented segment and their barrier to adoption.
- Ignoring the supply side, since new user growth needs relevant content and creators already active for that segment.
Likely follow-up questions
- How would you validate that this segment is actually interested in the content style TikTok offers?
- What would you measure to know the new segment is sticking, not just trying the app once?
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Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop