Strategy question

How would you decide whether or not to ship Reactions?

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What this question tests

Execution and decision-making: structuring a ship or no-ship decision using both quantitative and qualitative evidence.

How to approach it

  1. Clarify the context: Facebook Reactions, expanding the Like button into multiple emotional responses.
  2. Define the hypothesis being tested: richer reactions increase engagement and give better signal on content sentiment.
  3. Identify the metrics to review: usage rate of new reactions, overall engagement lift, and any negative signal like confusion or misuse.
  4. Weigh qualitative risks, such as reactions being used for bullying (e.g. 'angry' reacts on sensitive posts).
  5. Make a decision framework: ship if engagement and sentiment-data value outweigh measured negative-use risk, with a plan to monitor post-launch.

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