Product design question

How would you design a security badge system for Google buildings?

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What this question tests

Whether you can design a security system balancing strong access control against everyday employee friction.

How to approach it

  1. Clarify scope: physical badge access to Google buildings, covering both entry security and visitor management.
  2. Identify user segments: full-time employees needing fast, frictionless daily access, and visitors or contractors needing temporary, limited access.
  3. Surface the core tension: stronger security checks add friction, and too much friction leads to tailgating or propped doors.
  4. Prioritize a frictionless flow for employees, such as phone-based tap access, to reduce the temptation to bypass badges.
  5. Address visitor and contractor access separately, with time-limited, host-approved digital passes rather than physical badges.
  6. Define success metrics: tailgating incident rate and access time per employee, with a guardrail on failed or delayed entries during peak hours.

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