Product design question
How would you design a security badge system for Google buildings?
- Product design
- Medium
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What this question tests
Whether you can design a security system balancing strong access control against everyday employee friction.
How to approach it
- Clarify scope: physical badge access to Google buildings, covering both entry security and visitor management.
- Identify user segments: full-time employees needing fast, frictionless daily access, and visitors or contractors needing temporary, limited access.
- Surface the core tension: stronger security checks add friction, and too much friction leads to tailgating or propped doors.
- Prioritize a frictionless flow for employees, such as phone-based tap access, to reduce the temptation to bypass badges.
- Address visitor and contractor access separately, with time-limited, host-approved digital passes rather than physical badges.
- Define success metrics: tailgating incident rate and access time per employee, with a guardrail on failed or delayed entries during peak hours.
What a strong answer includes
- Names tailgating as the real security failure mode that friction actually causes, not just theoretical badge misuse.
- Separates employee and visitor flows, since they need very different levels of access and expiration.
- Proposes phone-based tap access as a concrete way to reduce friction without weakening security.
- Gives a guardrail metric, entry time during peak hours, since a secure but slow system pushes people toward workarounds.
Common mistakes
- Designing purely for maximum security without considering that friction causes employees to prop doors or tailgate.
- Treating visitor and employee access as the same problem instead of designing separate, appropriately scoped flows.
Likely follow-up questions
- How would you detect and reduce tailgating without adding more friction?
- What would you do differently for a sensitive building like a data center?
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Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop