Strategy question
How would you determine when to run a price promotion?
- Shopify
- Strategy
- Medium
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What this question tests
Tests pricing and promotions strategy, weighing when a discount actually grows the business versus just eroding margin.
How to approach it
- Clarify the goal: is the promotion meant to clear excess inventory, acquire new customers, or defend against a competitor's move.
- List valid triggers: seasonal demand dips, slow-moving inventory buildup, a competitor's price cut, or a strategic push into a new customer segment.
- Check the guardrail: promotion should only run if incremental margin from new volume outweighs the discount given to customers who would have bought anyway.
- Propose a targeted promotion, like a first-purchase discount for new customers or a clearance discount for aging SKUs, instead of a blanket storewide sale.
- Define success as incremental units sold and new-customer acquisition rate, not just total revenue during the promo window.
What a strong answer includes
- Names concrete triggers, inventory clearance, competitive response, new segment push, instead of a vague general answer.
- Explicitly separates incremental sales from cannibalized full-price sales, the core margin risk of any promotion.
- Prefers targeted promotions over blanket discounts to protect margin on customers who would buy anyway.
Common mistakes
- Running a promotion without checking whether it just discounts sales that would have happened anyway.
- Treating all promotions as equally good regardless of the underlying business goal.
Likely follow-up questions
- How would you measure the true incremental lift from a promotion versus pull-forward demand?
- How would you decide the discount depth?
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More questions from Shopify
Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 9: Prove it paid off: outcomes, economics, and pricing
- Chapter 14: Get the job: the AI PM interview loop