Product design question

How would you improve Calendly?

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What this question tests

Focused product improvement thinking on a widely used scheduling tool, identifying a specific friction and a testable fix.

How to approach it

  1. Confirm the goal: reducing scheduling friction, increasing meeting show up rate, or improving discoverability of availability.
  2. Segment users: hosts setting up meeting types versus invitees trying to find a workable time slot.
  3. Identify the pain point: invitees across many time zones often struggle to quickly spot a mutually convenient time.
  4. Prioritize time zone clarity, since it is a common, well known source of scheduling confusion and no shows.
  5. Propose a feature: a visual overlap view highlighting the best mutual time windows automatically.
  6. Define success with booking completion rate and reduction in reschedule requests due to time zone confusion.

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