Product design question
How would you improve the onboarding experience for first-time users of Google Drive?
- Product design
- Easy
Practice this question out loud. An AI interviewer asks it, follows up like a real interviewer would, and scores your answer. Type or speak.
Start a mock interview on this question · Mock interview from a job description
What this question tests
Basic onboarding product sense: identifying the first use friction point and proposing a targeted fix.
How to approach it
- Define the user: someone new to Drive, possibly coming from another storage tool or a new Workspace account.
- Identify the friction: an empty Drive gives no context on core actions, so users do not know what to do first.
- Propose a guided first action: prompt the user to upload a file immediately or auto suggest importing from their device's existing folders.
- Add contextual tips for key actions like sharing, triggered the first time a user would naturally need them, not all upfront.
- Define success: percentage of new users who complete a core action within their first session.
What a strong answer includes
- Diagnoses the specific problem as an actionless empty state, not a vague onboarding is confusing claim.
- Proposes just in time tips tied to natural usage moments instead of a long upfront tutorial most users skip.
- Uses first session core action completion as a focused, measurable success metric.
Common mistakes
- Proposing a lengthy multi step tutorial that adds friction instead of removing it.
- No metric tied to actual first session behavior.
Likely follow-up questions
- How would onboarding differ for a user migrating from another tool versus a completely new user?
- What would you cut if you could only keep one onboarding step?
More product design questions
- Design a TV for a car.Google · Product design · Hard
- Design a refrigerator for the blind.Google · Product design · Hard
- How do you design a camera for the elderly?Google · Product design · Medium
- Redesign Twitter for eCommerce.Shopify · Product design · Hard
- How would you go about designing a new location sharing app for Google?Google · Product design · Medium
- How would you improve Google Home?Google · Product design · Easy
More questions from Google
Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop