Product design question

How would you improve the post-booking experience in Google Flights?

Practice this question out loud. An AI interviewer asks it, follows up like a real interviewer would, and scores your answer. Type or speak.

What this question tests

Product improvement sense for a narrow, well defined moment in a travel booking flow.

Scope the moment: right after a flight is booked, before departure, covering confirmation, changes, and reminders.
List pain points: uncertainty about check-in timing, gate changes, and difficulty rebooking after a booked flight is cancelled.
Segment by trip type: business travelers needing fast rebooking versus leisure travelers wanting simple reminders.
Prioritize proactive alerts, like gate changes and check-in windows, since they reduce anxiety and support tickets.
Propose a rebooking assistant that surfaces alternative flights automatically when a booked flight is delayed or cancelled.
Define success as reduction in support contact rate and increase in successful self-service rebookings.

Names a specific moment of anxiety, waiting to see if a flight gets delayed, and designs directly for it.
Separates business travelers who need fast one-tap rebooking from leisure travelers who mostly want reminders.
Proposes proactive push notifications for check-in windows and gate changes rather than requiring users to check manually.
Picks support contact rate reduction as a concrete, checkable success metric.

Redesigning the whole booking flow instead of staying scoped to post-booking.
Ignoring that this is a Google product competing with airline apps that already own some of this experience.

How would you handle a flight delay when the airline hasn't updated their systems yet?
How would you measure if travelers trust these notifications?