Product design question
How would you redesign the Uber drivers experience post Covid?
- Uber
- Product design
- Hard
Practice this question out loud. An AI interviewer asks it, follows up like a real interviewer would, and scores your answer. Type or speak.
Start a mock interview on this question · Mock interview from a job description
What this question tests
Product design responding to a real, dated market shift, testing whether the candidate reasons from actual driver needs post pandemic.
How to approach it
- Confirm scope: earnings, safety, or flexibility as the redesign focus, since Covid shifted driver priorities across all three.
- Identify the pain point: drivers faced income volatility and new health and safety concerns during and after the pandemic.
- Segment drivers: full time drivers needing stable income versus part time drivers valuing flexibility.
- Prioritize income predictability for full time drivers, since volatility was the most cited driver complaint post pandemic.
- Propose features like guaranteed weekly earnings floors and transparent, upfront trip pricing.
- Define success with driver retention rate and average weekly earnings stability, alongside driver reported safety satisfaction.
What a strong answer includes
- Grounds the redesign in the real, well documented post pandemic driver concerns: income volatility and safety.
- Distinguishes full time from part time drivers, since their core needs, stability versus flexibility, genuinely differ.
- Proposes a concrete mechanism, guaranteed weekly earnings floor, not a vague 'improve driver experience'.
- Sets a specific metric, driver retention rate, tied to Uber's real supply side business risk.
Common mistakes
- Proposes generic app UI changes without addressing the real economic and safety concerns drivers raised.
- Ignores the difference between full time and part time driver needs.
Likely follow-up questions
- How would you fund a guaranteed earnings floor without hurting rider pricing?
- How would you measure driver safety satisfaction concretely?
- How would this redesign differ across cities with very different driver economics?
More product design questions
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- Design Lyft for kids.Google · Product design · Hard
- Design a loyalty program for a search engine that's competing with Google & Bing.Google · Product design · Hard
- How would you improve the restaurant search?Uber · Product design · Easy
- How would you design a bicycle renting app for tourists?Google · Product design · Medium
More questions from Uber
Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop