Strategy question
If you were the PM for the Windows phone, how would you make it successful?
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What this question tests
Tests strategic reasoning about a real historical platform failure, requiring the candidate to diagnose the actual root cause before proposing a fix.
How to approach it
- Diagnose the real root cause: Windows Phone's core problem was the app-gap, developers didn't build apps for a platform with a small user base, and the small user base persisted because key apps were missing.
- Recognize this as a two-sided platform chicken-and-egg problem, not primarily a hardware or design issue, since Windows Phone's design was often well-reviewed.
- Propose breaking the cycle from the developer side: aggressive developer incentives and simplified cross-platform porting tools to lower the cost of building for Windows Phone.
- Propose a parallel consumer-side wedge: deep integration with Microsoft's existing enterprise and Office ecosystem as a differentiated reason to choose the platform despite fewer consumer apps.
- Define success as flagship app parity with iOS and Android within a set timeframe, and market share growth specifically among enterprise and Office-using customers.
What a strong answer includes
- Correctly diagnoses the real historical cause, the developer chicken-and-egg app gap, rather than blaming hardware or marketing.
- Proposes breaking the cycle from both sides, developer incentives and a genuine enterprise differentiation angle, not just marketing spend.
- Grounds the strategy in Microsoft's actual real asset, the Office and enterprise ecosystem, as the wedge that's uniquely available to it.
Common mistakes
- Blaming only hardware or marketing while missing the real underlying developer app-gap problem.
- Proposing a generic more-marketing-spend fix that doesn't address the two-sided platform dynamic.
Likely follow-up questions
- How would you convince a major app developer like Instagram to prioritize building for this platform?
- At what point would you recommend Microsoft exit the phone hardware business entirely?
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Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 9: Prove it paid off: outcomes, economics, and pricing
- Chapter 14: Get the job: the AI PM interview loop