Product design question
It is post COVID and employees need to come back to the office. How would you design a system for employees to book desks?
- Product design
- Medium
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What this question tests
Whether you can design an internal tool balancing employee flexibility against a real operational constraint, capacity.
How to approach it
- Clarify scope: booking individual desks in a hybrid office, versus meeting rooms or full-floor capacity, and set that boundary.
- Identify user segments: employees wanting flexibility and proximity to teammates, and facilities teams needing to manage capacity and cleaning.
- Surface the key tension: employees want to sit near their team, but capacity limits mean not everyone gets first choice every day.
- Prioritize team-proximity-aware booking, since sitting near teammates matters more to adoption than any other single factor.
- Propose a concrete flow: book a desk near your team for a chosen day, with a waitlist and auto-suggestion of nearby open desks.
- Define success metrics: booking-to-attendance rate and desk utilization, with a guardrail on employees unable to sit near their team.
What a strong answer includes
- Identifies the real tension, flexibility versus limited capacity, instead of just describing a generic booking calendar.
- Prioritizes team proximity as the key adoption driver, based on why employees actually come to the office.
- Gives an illustrative number, assuming desk utilization needs to stay near 70 to 80 percent to avoid overcrowding on peak days.
- Adds a guardrail on employees failing to sit near their team, since that would undermine the whole point of coming in.
Common mistakes
- Designing a generic room-booking clone without addressing why proximity to teammates matters most.
- Ignoring the no-show problem, where booked desks go unused and reduce effective capacity.
Likely follow-up questions
- How would you handle chronic no-shows on booked desks?
- What would you do if two teams wanted the same limited desk zone on the same day?
More product design questions
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- How do you design a camera for the elderly?Google · Product design · Medium
- Redesign Twitter for eCommerce.Shopify · Product design · Hard
- How would you go about designing a new location sharing app for Google?Google · Product design · Medium
- How would you improve Google Home?Google · Product design · Easy
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Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 7: AI UX and human oversight: design for a system that is wrong sometimes
- Chapter 14: Get the job: the AI PM interview loop