Strategy question
Should Facebook require users to upload profile photos during onboarding? How would you go about deciding this?
- Meta
- Strategy
- Hard
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What this question tests
Tests strategic decision-making that weighs identity/trust benefits against onboarding friction, plus how to validate the decision with data.
How to approach it
- State the tradeoff: a profile photo increases perceived authenticity and trust for the whole network, but adds friction that can lower onboarding completion.
- Consider making it encouraged but not required, since a hard requirement risks losing legitimate users who are camera-shy or privacy-conscious at signup.
- Propose a middle path: prompt for a photo with a clear trust benefit explained, and allow skip with a later reminder rather than a blocking gate.
- Design the test: compare signup completion rate and week-1 retention between a required-photo group and a prompted-but-optional group.
- Decide based on the net effect: if optional prompting captures most of the trust benefit without the drop-off cost, it beats a hard requirement.
What a strong answer includes
- Avoids the binary trap and proposes a middle-ground design (prompted, not blocking) that captures most of the benefit with less risk.
- Names the actual tradeoff clearly, trust/authenticity gain versus onboarding drop-off, instead of assuming photos are purely good.
- Uses an illustrative number, e.g. assume a hard requirement could cost 5 points of signup completion for a 10% authenticity lift, and argues the net isn't obviously worth it.
- Proposes a concrete A/B test design to settle the decision with data rather than opinion.
Common mistakes
- Assuming requiring a photo is obviously good for trust without weighing the onboarding friction cost.
- Not proposing any way to actually test or validate the decision before committing.
Likely follow-up questions
- How would you handle users who refuse for privacy or cultural reasons?
- What would make you reverse this decision after launch?
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Learn the skill behind it
Chapters of the AI PM course that teach what this question tests.
- Chapter 4: Discovery and strategy for AI products
- Chapter 9: Prove it paid off: outcomes, economics, and pricing
- Chapter 14: Get the job: the AI PM interview loop